SPL PHARMACY SERVICES
SPL Pharmacy is operated by Sussex Pathology LTD, trading as SPL Pharmacy. We are a registered pharmacy providing pharmacy services at a distance, including online. We aim to provide clear information, safe supply of medicines, and accessible support for patients and carers.
PHARMACY OWNER
Legal owner: Sussex Pathology LTD (trading as SPL Pharmacy).
Company registration number: 14082387.
REGISTERED PHARMACY DETAILS
This pharmacy is registered with the General Pharmaceutical Council. (make sure the GPhC logo is in this section)
GPhC registered pharmacy premises number: [INSERT ON REGISTRATION].
Pharmacy trading name: SPL Pharmacy.
Registered pharmacy premises address: Unit 5, Satellite Business Village, Crawley, West Sussex, RH10 9NE, United Kingdom.
SUPERINTENDENT PHARMACIST
Superintendent Pharmacist: Paul Scott-Harris.
GPhC registration number: 2071882.
CONTACT DETAILS
Telephone: 01273 092844
Email: pharmacy@sussexpathology.com
We aim to respond to emails within 2 working days. If your query is urgent, you can book an appointment to speak to a pharmacist.
Postal address: SPL Pharmacy, Pharmacy Department, Unit 5, Satellite Business Village, Crawley, West Sussex, RH10 9NE, United Kingdom.
Contact hours: Monday to Friday 08:00 to 16:30.
Pharmacist availability for clinical queries: Monday to Friday 08:00 to 16:30.
if you need urgent medical advice when we are closed, contact NHS 111 by calling 111 on your telephone or online via https://111.nhs.uk. If you think it is an emergency, call 999 via your telephone or attend Accident and Emergency at your local hospital.
ABOUT SPL PHARMACY
SPL Pharmacy is a private, non-NHS pharmacy service operated by Sussex Pathology LTD. The pharmacy does not hold an NHS contract and does not provide NHS dispensing services.
SPL Pharmacy does not provide a prescribing service. The pharmacy dispenses and supplies medicines only against valid private prescriptions issued by appropriately regulated prescribers outside the pharmacy service.
Every prescription is subject to legal, clinical and professional checks before supply. The pharmacy may decline to dispense or supply a medicine where it is unsafe, inappropriate, incomplete, unclear, or where there are concerns about misuse, overuse, identity, consent or patient safety.
WHICH PHARMACY SUPPLIES YOUR MEDICINES
All medicines supplied through this website are supplied by SPL Pharmacy from the registered pharmacy premises address stated above, unless we clearly tell you otherwise before supply.
PRESCRIBING AND CLINICAL CONSULTATIONS
SPL Pharmacy does not provide a prescribing service. Prescribing decisions are made outside the pharmacy service by appropriately regulated prescribers working under their own clinical governance arrangements.
Where a patient has a valid private prescription, SPL Pharmacy may dispense and supply the medicine after completing the required legal, clinical and professional checks.
The pharmacy may refuse to dispense or supply a medicine where it is not clinically appropriate, where required information is missing, where there are concerns about safety, misuse or overuse, or where the prescription does not meet legal or professional requirements.
Some services linked to SPL Pharmacy may include an online clinical consultation provided by Sussex Pathology LTD under its clinical governance. Where clinically appropriate, a regulated prescriber may issue a private prescription. SPL Pharmacy then dispenses and supplies the medicine against that prescription.
OTHER PHARMACIES INVOLVED IN LABELLING AND ASSEMBLY
We do not use another pharmacy to label, assemble, or dispense your medicines on our behalf. If this ever changes for any part of the service, we will clearly state the name and address of any pharmacy involved before supply.
HOW TO CHECK THAT WE ARE REGISTERED
You can verify that SPL Pharmacy is properly registered by checking our entry on the GPhC register. Visit the GPhC registers page and search for our pharmacy using our GPhC registered pharmacy premises number.
You can also verify the registration status of the Superintendent Pharmacist named above on the same register by searching their GPhC registration number.
Sussex Pathology Limited, the parent company for SPL Pharmacy and onedaytests.com is regulated by the Care Quality Commission. This includes our clinical services and prescribing services. Our CQC certificate number is: 1-14470761199. Visit the CQC website and search for Sussex Pathology.
ONLINE CONSULTATIONS
Some services linked to SPL Pharmacy may include an online clinical consultation provided by Sussex Pathology LTD under its clinical governance. Where clinically appropriate, a regulated prescriber may issue a private prescription. SPL Pharmacy then dispenses and supplies the medicine against that prescription.
HOW TO CHECK PRESCRIBER REGISTRATION STATUS
Doctors are regulated by the General Medical Council GMC. You can verify a doctor’s registration status by searching the GMC medical register here: https://www.gmc-uk.org/registration-and-licensing/the-medical-register.
Pharmacists and pharmacist independent prescribers are regulated by the General Pharmaceutical Council (GPhC). You can verify a pharmacists’ registration status by using the GPhC registers page here: https://www.pharmacyregulation.org/registers.
Nurses and nurse independent prescribers are regulated by the Nursing and Midwifery Council(NMC). You can verify registrationstatusby using the NMC registers page here: https://www.nmc.org.uk/registration/search-the-register/
IMPORTANT INFORMATION ABOUT PRIVATE PRESCRIPTIONS
Any prescription issued following an online consultation through this service is a private prescription (non-NHS).During the consultation, a prescription may not always be appropriate and a clinician may advise provide guidance to the patient for accessing self-care, further tests, a referral to another healthcare professional, or an urgent assessment instead.
EMERGENCY AND SAFEGUARDING SIGNPOSTING
This service is not suitable for emergencies. If you have symptoms of a medical emergency, call 999. For urgent advice when we are closed, use NHS 111.
HOW WE SUPPLY MEDICINES SAFELY ONLINE
We take patient safety seriously. When medicines are supplied at a distance, we use safeguards to help make sure the right medicine reaches the right person and that supply is clinically appropriate.
IDENTITY AND CAPACITY CHECKS
We check the details you provide, including your name, date of birth, contact details, delivery address, and payment details. We may request additional verification if anything does not match or if there is a safety concern.
INFORMATION WE COLLECT TO CHECK SUITABILITY
We may ask about your symptoms, medical history, current medicines, allergies, and other relevant information. A pharmacist reviews this information before supply. We may contact you or the prescriber to clarify information.
DELETING INAPPROPRIATE OR REPEATED REQUESTS
We monitor for unusual patterns such as multiple orders linked to the same address or payment details as well as for high-risk medicines. Where concerns are identified, we may pause or refuse supply.
WHICH MEDICINES CAN BE SUPPLIED ONLINE
We take a risk-based approach. Some medicines are not suitable for supply at a distance and may require face to face assessment, additional monitoring, or referral. Where we cannot supply safely, we will explain why and signpost you to a more appropriate healthcare professional or service.
QUESTIONS ABOUT YOUR MEDICINES
If you have questions about your medicines, contact our pharmacy team during our advertised hours or via email. If you need urgent medical help when we are closed, please use the national NHS 111 service. In an emergency, please call 999 or visit your local accident and emergency department.
REPORTING SIDE EFFECTS
You can discuss your side effects with the pharmacist and we encourage this. If your side effects are unusual, you can report suspected side effects via the medicines and healthcare products regulatory authority (MHRA)Yellow Card scheme here: https://yellowcard.mhra.gov.uk.
FEEDBACK, CONCERNS, COMPLAINTS AND COMPLIMENTS
We welcome feedback and we take concerns seriously. If something has gone wrong, please tell us so we can put it right. Its also valuable to learn where things have gone well and to celebrate successes.
HOW TO GIVE FEEDBACK
You can share feedback by email at pharmacy@sussexpathology.com or by telephone on 01273 092844 during opening hours.
You may also provide feedback via a virtual consultation by booking an appointment as described
above. Please include your name, contact details, and enough information for us to understand what happened.
HOW TO MAKE A COMPLAINT
You can make a complaint by email, telephone, or in writing to SPL Pharmacy, Unit 5, Satellite Business Village, Crawley, West Sussex, RH10 9NE, United Kingdom.
We will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days. If we need more time, we will explain why and keep you updated.
IF YOU REMAIN UNHAPPY
If your concern relates to patient safety, you can raise it with the General Pharmaceutical Council (GPhC).
GPhC concerns information: https://www.pharmacyregulation.org/concerns.
If your complaint relates to how we handled your personal data, you can contact the Information Commissioner’s Office (ICO). See the Privacy Notice page for details.
PRIVACY NOTICE
This Privacy Notice explains how SPL Pharmacy (Sussex Pathology LTD, trading as SPL Pharmacy) collects and uses personal information when you use our website or pharmacy services.
WHO WE ARE
Data controller: Sussex Pathology LTD.
Contact: pharmacy@sussexpathology.com Telephone: 01273 092844. Postal address: Unit 5, Satellite Business Village, Crawley, West Sussex, RH10 9NE, United Kingdom.
WHAT INFORMATION WE COLLECT
Information we may collect from you includes: identification and contact details, date of birth, delivery address, consultation information you provide, health information needed to supply medicines safely, prescription details, payment and transaction details, and records of communications with you.
WHY WE USE YOUR INFORMATION
We use your information to provide pharmacy services, assess suitability and safety of medicine supply, dispense and deliver medicines, provide customer support, maintain clinical records, manage complaints, prevent fraud and misuse, and meet legal and regulatory requirements.
WHO WE SHARE INFORMATION WITH
We may share relevant information with prescribers, other health professionals involved in your care where appropriate, laboratories or testing providers linked to your service, delivery and courier providers, payment processors, IT and hosting providers, and regulatory bodies where required by law.
HOW LONG DO WE KEEP THE INFORMATION
We keep pharmacy records for as long as required by law and professional standards. Retention periods depend on the type of record. We keep information no longer than necessary for the purpose it was collected.
YOUR RIGHTS
You have rights to access your information, request correction, request deletion in some circumstances, restrict or object to certain processing, and request data portability. Some rights are limited where we must keep records for legal or safety reasons.
HOW TO COMPLAIN
If you have concerns about how we use your information, please contact us first at pharmacy@sussexpathology.com so we can try to resolve the issue.
You can also complain to the Information Commissioner’s Office (ICO): https://ico.org.uk.
ICO address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
TERMS AND CONDITIONS
ELIGIBILITY AND APPROPRIATE USE
You must provide accurate and complete information. You must not use the service on behalf of another person unless you are legally authorised and the service specifically allows this.
ONLINE CONSULTATIONS AND PRESCRIBING
Where an online consultation is offered, it is provided by regulated clinicians which may include doctors, nurses and pharmacists. A prescription is only issued if the clinician considers it clinically appropriate. A prescription may not always be appropriate and alternative advice may be given.
Prescriptions issued through this service are private prescriptions (non NHS) unless we explicitly state otherwise. We do not provide NHS prescriptions via this website.
SUPPLY OF MEDICINES AND DELIVERY
Medicines supplied through this website are supplied by SPL Pharmacy unless we clearly tell you otherwise before supply. We will confirm the supplying pharmacy and dispatch arrangements during the ordering and checkout process.
Delivery times are estimates and may vary. You must ensure the delivery address is correct and that arrangements are in place to receive deliveries safely.
PRICES, PAYMENT AND REFUNDS
Prices, fees and subscriptions are shown before you confirm an order or booking. Payment is taken at the point stated on the checkout or booking page. If you cancel a consultation booking, cancellation terms will be shown at the point of booking.
Unfortunately, we are unable to provide refunds for medicines, due to safety reasons. Refunds and cancelled orders are possible before a medicine has been dispatched for delivery.
YOUR RESPONSIBILITIES
You must use medicines as directed and read the manufacturer’s information leaflet where provided. If you experience side effects, seek medical advice and report suspected adverse reactions via the MHRA Yellow Card scheme.
LIMITATION OF LIABILITY
Nothing in these terms limits liability where it would be unlawful to do so. Our website content is provided for general information and does not replace advice from a clinician who knows your personal circumstances.
GOVERNING LAW
These terms are governed by the laws of England and Wales and any disputes will be subject to the courts of England and Wales.